Adeel Jafri
The app is asking "City and Bank" details when i want to send money through money gram to a beneficiary to which i am sending money since 8 or 9 months. And these drop down menu do not work at all. When you save it displays an error and it doesn't proceed. Since i am here for a complain i will give it 2 stars. Otherwise the app is very good, have not faced any issues since 8 or 9 months of use. I will improve the stars when the issue is resolved. Thanks
11 people found this review helpful
"Hello , We sincerely apologize for the problem you encountered! Please contact us on this number 8001000081 or you can also write to us via our email to solve your problem as quickly as possible: customercare@urpay.com.sa"
Ahmad aly
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I used it many times for international money transfers, it is slow and may usually take up to 4 working days (excluding saturdays & fridays) for the money to be delivered to the recipient bank account. That's why i don't recommend it in international money transfer. Pluse, no option to cancel your transfer so you have to call the customer service.
3 people found this review helpful
"Hello , We sincerely apologize for the problem you encountered! Please contact us on this number 8001000081 or you can also write to us via our email to solve your problem as quickly as possible: customercare@urpay.com.sa"
Mohamed Hegazy
The app is good when it works, but like all alrajhi services, sometimes they stop working without any reasons. Sometimes, login service becomes unavailable, and consequently, it removes the device from the linked account, which means you need to wait until the service is up again and re-add your account 😱
3 people found this review helpful
"Hello , We sincerely apologize for the problem you encountered! Please contact us on this number 8001000081 or you can also write to us via our email to solve your problem as quickly as possible: customercare@urpay.com.sa"