Norman S.
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can't create an account. it said my card was not found when I literally used that same card few minutes ago. the cs on wa couldn't help me either and told me to try again later. I did, and I keep getting the same error. 1/10 for the app and also 1/10 for the customer service. EDIT: turns out you can't register your card on the app on the same day you receive your card. you should wait 2-3 days. the cs wasn't clear about this
17 people found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
December 28, 2023
Hai Sobat BRI, mohon maaf atas kendala yang dialami. Untuk tindak lanjutnya, silakan kirimkan detail kendala melalui WhatsApp 08121214017 atau Email callbri@bri.co.id. Jika sudah tidak mengalami kendala kami harapkan bintang 5 dari Sobat BRI. Tks~Priska
Lenny Octory
Can't do the register for weeks because of invalid username. I've been using combination between capital, number as suggested but still not working
4 people found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
March 11, 2024
Hai Sobat BRI, mohon maaf atas kendala yang dialami. Untuk tindak lanjutnya silakan kirimkan detail kendala melalui WhatsApp 08121214017 atau email callbri@bri.co.id. Tks~Icha
D.L
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Good enough but lacking security. No 2 factor authentication for the app which I feel is very important in apps like this and other people using your phone can easily change your cc pin without confirmation for the previous pin for extra verification. I feel like these are basic requirements for an app like this, hopefully they update to have these features as soon as possible.
9 people found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
September 23, 2023
Hai Sobat BRI, mohon maaf atas keterlambatan respon dari kami dan ketidaknyamanan yang dialami. Jika masih mengalami kendala, bisa diinformasikan kendala yang dialami melalui WhatsApp resmi BRI 08121214017 atau Email callbri@bri.co.id. Jika sudah tidak mengalami kendala kami harapkan bintang 5 dari Sobat BRI. Tks~Asri