{"id":3551,"date":"2019-02-20T12:00:14","date_gmt":"2019-02-20T04:00:14","guid":{"rendered":"https:\/\/www.memuplay.com\/blog\/?p=3551"},"modified":"2026-07-31T11:03:15","modified_gmt":"2026-07-31T03:03:15","slug":"pubg-mobile-faq","status":"publish","type":"post","link":"https:\/\/www.memuplay.com\/blog\/pubg-mobile-faq.html","title":{"rendered":"PUBG Mobile --- FAQ"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">FAQs about how to play PUBG Mobile on PC<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1.How to use smart Keymapping in PUBG Mobile<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.memuplay.com\/blog\/2018\/04\/13\/play-pubg-mobile-pc-magic-hotkey\/\">Click here<\/a> to check the tutorial.<\/p>\n\n\n\n<h2 class=\"wp-block-heading entry-title\">2.How to play PUBG mobile at 60 FPS<\/h2>\n\n\n\n<p>This method is recommended for mainstream PC. If you have a powerful monster machine, you may reach&nbsp;<strong>Extreme<\/strong>&nbsp;Frame Rate at&nbsp;<strong>Ultra HD<\/strong>&nbsp;as well.<\/p>\n\n\n\n<p>Two steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Enter into PUBG mobile and click Graphics Settings<\/li>\n\n\n\n<li>Select Graphics to\u00a0<strong>Smooth<\/strong>\u00a0and Frame Rate to\u00a0<strong>Extreme<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"388\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-fps-1.png\" alt=\"PUBGM graphic setting\" class=\"wp-image-3552\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-fps-1.png 680w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-fps-1-300x171.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-fps-1-624x356.png 624w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.How to fix the \u201cDevice not supported\u201d issue in PUBG Mobile<\/h2>\n\n\n\n<p>Recently many users have this issue when playing PUBG Mobile on MEmu, which shows like this. It says: \u201cYour device is not supported, but it will be included in a later time. Thanks for understanding\u201d.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"550\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-not-support.jpg\" alt=\"Not support message\" class=\"wp-image-3553\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-not-support.jpg 960w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-not-support-300x172.jpg 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-not-support-624x358.jpg 624w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>The reason is that PUBG Mobile will detect your emulator&nbsp;specification and device model, just configure it well, then you can run the game successfully. Here is the solution.<\/p>\n\n\n\n<p>Step 1: Make sure run PUBG Mobile on&nbsp;Android 5.1 or Android 7.1, the game is not compatible on Android 4.4.<\/p>\n\n\n\n<p>Step 2: Make sure you allocate enough CPU cores and RAM, it's suggested to allocate 2 CPU and 2048 RAM at least.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1217\" height=\"696\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg1.png\" alt=\"Performance setting Top-High\" class=\"wp-image-3554\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg1.png 1217w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg1-300x172.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg1-1024x586.png 1024w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg1-624x357.png 624w\" sizes=\"auto, (max-width: 1217px) 100vw, 1217px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Step 3: Change your graphic setting to directX<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1212\" height=\"694\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/graphic-setting.png\" alt=\"\" class=\"wp-image-3862\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/graphic-setting.png 1212w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/graphic-setting-300x172.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/graphic-setting-1024x586.png 1024w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/graphic-setting-624x357.png 624w\" sizes=\"auto, (max-width: 1212px) 100vw, 1212px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Step 4: Change your device model to advanced mobile like Samsung Galaxy S7 etc.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1217\" height=\"696\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg2.png\" alt=\"Device mode\" class=\"wp-image-3555\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg2.png 1217w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg2-300x172.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg2-1024x586.png 1024w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg2-624x357.png 624w\" sizes=\"auto, (max-width: 1217px) 100vw, 1217px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. How to fix \"Need storage access\/The game needs optimization\" issue in PUBG Mobile<\/h2>\n\n\n\n<p>Sometimes, when entering the game, users will receive a message saying that need to turn on the storage access of the game or a message saying that the game needs optimization and ask to restart.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"831\" height=\"480\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/storage.png\" alt=\"PUBG storage access\" class=\"wp-image-3561\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/storage.png 831w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/storage-300x173.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/storage-624x360.png 624w\" sizes=\"auto, (max-width: 831px) 100vw, 831px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1064\" height=\"610\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/game-optimization.png\" alt=\"Needs restart\" class=\"wp-image-3565\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/game-optimization.png 1064w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/game-optimization-300x172.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/game-optimization-1024x587.png 1024w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/game-optimization-624x358.png 624w\" sizes=\"auto, (max-width: 1064px) 100vw, 1064px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>To solve this problem, please make sure that you have downloaded the game from Play Store. Apk files from other stores like APKPure is not available for PUBG Mobile.<\/p>\n\n\n\n<p>After installing the game from Play Store, you need to click the game and hold the left mouse to activate the menu and then choose App info. There you can turn on the storage access of the game. Both problems can be solved in this way.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1155\" height=\"661\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access1.png\" alt=\"Long press PUBG\" class=\"wp-image-3557\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access1.png 1155w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access1-300x172.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access1-1024x586.png 1024w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access1-624x357.png 624w\" sizes=\"auto, (max-width: 1155px) 100vw, 1155px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1157\" height=\"661\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access2.png\" alt=\"Storage access\" class=\"wp-image-3558\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access2.png 1157w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access2-300x171.png 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access2-1024x585.png 1024w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-access2-624x356.png 624w\" sizes=\"auto, (max-width: 1157px) 100vw, 1157px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.How to solve \"Smart Keymapping not working\" issue<\/h2>\n\n\n\n<p>Sometimes, especially when a new version of PUBG Mobile is released, MEmu smart Keymapping does not work properly. That is because we need some time to update the Smart Keymapping. Normally, it will take a few hours. So if you come across this issue, please be patient and MEmu Team will fix the keymapping as soon as possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6.How to not be banned by Tencent<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2436\" height=\"1125\" src=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-ban.jpg\" alt=\"PUBG get banned\" class=\"wp-image-3562\" srcset=\"https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-ban.jpg 2436w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-ban-300x139.jpg 300w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-ban-1024x473.jpg 1024w, https:\/\/www.memuplay.com\/blog\/wp-content\/uploads\/2019\/02\/pubg-ban-624x288.jpg 624w\" sizes=\"auto, (max-width: 2436px) 100vw, 2436px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Actually, the solution to this issue is&nbsp;<strong>DO NOTHING.&nbsp;<\/strong>Do not download the game from other stores, Download the game from <strong>the Play Store in MEmu<\/strong>; Do not use third-party bypass; Do not cheat in the game. In this way, we can assure you all that you will never be banned.<\/p>\n\n\n\n<p>If you cannot find your issue here, please contact us.<\/p>\n\n\n\n<p>&gt;&gt; Back to&nbsp;<strong><a href=\"https:\/\/www.memuplay.com\/blog\/index.php\/2016\/02\/16\/memu-101\/\">MEmu 101<\/a><\/strong>, everything you need to know about MEmu &lt;&lt;<\/p>\n\n\n\n<p><strong>Official Website:<\/strong>&nbsp;<a href=\"https:\/\/www.memuplay.com\/\">https:\/\/www.memuplay.com<\/a><br><strong>Official Twitter:<\/strong>&nbsp;<a href=\"https:\/\/twitter.com\/MicrovirtMEmu\">https:\/\/twitter.com\/MicrovirtMEmu<\/a><br><strong>Facebook Page:<\/strong>&nbsp;<a href=\"https:\/\/www.facebook.com\/memuplayer\">https:\/\/www.facebook.com\/memuplayer<\/a><br><strong>MEmu User Group:<\/strong>&nbsp;<a href=\"https:\/\/www.facebook.com\/groups\/memuplayer\">https:\/\/www.facebook.com\/groups\/memuplayer<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"more-from-pubg-mobile\">More from PUBG Mobile<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.memuplay.com\/blog\/pubg-mobile-codes.html\">PUBG Mobile Codes<\/a><br><a href=\"https:\/\/www.memuplay.com\/blog\/how-to-play-pubg-mobile-on-pc.html\">How to Play PUBG Mobile on PC<\/a><br><a href=\"https:\/\/www.memuplay.com\/blog\/how-to-enable-pubg-mobile-90-fps-on-memu.html\">How to enable PUBG Mobile 90 FPS on MEmu<\/a><br><a href=\"https:\/\/www.memuplay.com\/blog\/pubg-weapon-tier-list.html\">PUBG Weapon Tier List<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQs about how to play PUBG Mobile on PC 1.How to use smart Keymapping in PUBG Mobile Click here to check the tutorial. 2.How to play PUBG mobile at 60 FPS This method is recommended for mainstream PC. If you have a powerful monster machine, you may reach&nbsp;Extreme&nbsp;Frame Rate at&nbsp;Ultra HD&nbsp;as well. Two steps: 3.How to fix the \u201cDevice not supported\u201d issue in PUBG Mobile Recently many users have this issue when playing PUBG Mobile on MEmu, which shows like this. It says: \u201cYour device is not supported, but it will be included in a later time. Thanks for understanding\u201d. The reason is that PUBG Mobile will detect your emulator&nbsp;specification and device model, just configure it well, then you can run the game successfully. Here is the solution. Step 1: Make sure run PUBG Mobile on&nbsp;Android 5.1 or Android 7.1, the game is not compatible on Android 4.4. Step 2: Make sure you allocate enough CPU cores and RAM, it&#8217;s suggested to allocate 2 CPU and 2048 RAM at least. Step 3: Change your graphic setting to directX Step 4: Change your device model to advanced mobile like Samsung Galaxy S7 etc. 4. How to fix &#8220;Need storage access\/The game<a class=\"show-more\" href=\"https:\/\/www.memuplay.com\/blog\/pubg-mobile-faq.html\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":6935,"featured_media":3564,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[4802],"yst_prominent_words":[1550,1162,1552,948,540,1546,1547,1542,1541,503,1126,1129,1124,697,1548,642,1122,1328,1544,1549],"class_list":["post-3551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-memu-faq","tag-lang-en"],"_links":{"self":[{"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/posts\/3551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/users\/6935"}],"replies":[{"embeddable":true,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/comments?post=3551"}],"version-history":[{"count":11,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/posts\/3551\/revisions"}],"predecessor-version":[{"id":52185,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/posts\/3551\/revisions\/52185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/media\/3564"}],"wp:attachment":[{"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/media?parent=3551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/categories?post=3551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/tags?post=3551"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.memuplay.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=3551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}